Open-sourcing our AI customer support agent framework

We're open-sourcing AgentDesk — our framework for building AI customer support agents with the OpenAI API.

Features:

Multi-turn conversation management

Tool calling for order lookup, refunds, etc.

Handoff to human agents when confidence is low

Analytics dashboard

Built-in hallucination detection

We've been using this in production for 8 months, handling ~2000 conversations/day with 78% resolution rate without human intervention.

Built with Python, FastAPI, and PostgreSQL. Works with any OpenAI model.